Log in or create an account if necessary.Here's how you can check for a firmware update on your Schlage smart lock with Engage app: It will let you know if you need an update and guide you through the process.Īlternatively, if you use the Allegion ENGAGE app, you can access updates through it as well. You can check for an update on the Schlage Home app by going to the settings and finding Firmware. If you have a keypad lock or one that does not connect to the internet, continue below for reset instructions. Update or Reset Softwareįirmware is the software built in that controls the lock's functions, but it can sometimes get bugged or outdated, leading to malfunctions.Ī firmware update could be needed, but it is likely only if you have a higher-tech smart lock. If you find damaged wires, you may need to check your warranty and contact Schlage customer support. Reinstall the lock on the door if needed, and test it. After reconnecting any disconnected wires, test the lock to ensure it is functioning properly.
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